Terms of Service

1. Scope and agreement

These Terms of Service govern access to deprogma.com and the educational services offered under the DEPROGMA name. They apply to website visitors and to individuals or organizations that request or purchase a service. By using the website, you agree to use it lawfully. By accepting a written service confirmation, you also agree to these terms and the specific scope, price and schedule stated in that confirmation.

The Privacy Policy and Cookie Policy explain separate matters concerning information and website technologies. They are available through the Legal links in the footer. If a specific written service agreement expressly varies these terms, that agreement controls for the stated service. Mandatory consumer protections continue to apply regardless of any provision here.

2. Educational services

DEPROGMA provides learning support in programming fundamentals, software problem-solving, code comprehension and general information technology skills. The current offerings are Programming Logic Fundamentals, Software Problem-Solving Workshops, Code Reading & Practice Sessions, and Technology Learning Resources.

Services can include online learning sessions, guided practical exercises, workshops, reference guides, worksheets and instructional materials for independent study. They do not include the delivery of production software, managed IT operations, emergency technical support or completion of assessed work on a learner’s behalf. A particular programming language, tool, platform or topic is included only when it has been agreed in the service scope.

3. Eligibility and accurate information

You must be at least 18 years old and able to enter into a binding agreement to purchase services through this offering. If acting for an organization, you must be authorized to make the booking and agree to the applicable payment terms. These services and the inquiry interface are intended for adult learners.

Provide accurate contact details and describe your learning needs honestly. Tell us about any accessibility requirement or relevant technical limitation before booking so that suitable arrangements can be discussed. Do not submit information that you are not entitled to share, and do not include passwords, access tokens, payment card numbers, sensitive personal records or confidential third-party code in an inquiry.

4. Inquiries and booking confirmation

A request, an on-screen acknowledgement, an introductory discussion or a proposed date does not by itself create an accepted booking. A booking is established only when DEPROGMA confirms the agreed service in writing and any stated payment condition has been met. The confirmation should identify the topic or scope, participant arrangements, price, duration or delivery timetable, and any required preparation.

The current website inquiry form is a browser-only acknowledgement interface. It does not send the entered information to DEPROGMA. An actual inquiry must reach DEPROGMA through the contact details shown on this page. A browser acknowledgement should not be treated as confirmation that a message has been delivered, a place reserved or payment accepted.

If the requested work falls outside the educational scope or cannot be scheduled, DEPROGMA may decline it before accepting a booking. There is no obligation to purchase a service merely because you ask a question or request details.

5. Prices, payment and additional work

Website prices are stated in United States dollars. The published live-session prices apply to one learner for the displayed duration. A tailored resource pack covers one agreed topic and includes one reference guide, three practice worksheets and answer notes. Group delivery, additional topics, substantial customization or extra session time require a separate written quote.

Before you accept a booking, the written confirmation will state the total amount due, any applicable taxes, the payment method and the payment deadline. The website inquiry form does not collect payment card details or process a charge. No recurring subscription is created by making an inquiry or purchasing a one-time session.

Changes to the published prices apply to future bookings. A confirmed price remains the agreed price unless both parties accept a scope change. DEPROGMA will not treat an informal discussion of extra work as authorization to charge for it.

6. Online delivery and preparation

Live services are delivered remotely at the agreed date, time and time zone. You are responsible for having a suitable computer, a stable internet connection and access to the software or meeting method specified in the confirmation. Check the joining details before the scheduled start and let us know promptly if an access issue prevents participation.

Digital materials are delivered in the agreed format through the agreed electronic channel. Any delivery deadline is the one stated in your confirmation. Preparation may depend on receiving accurate topic requirements and other necessary information from you. If a dependency is delayed, a revised delivery date should be discussed.

Examples are educational and should be tested only in an appropriate practice environment. Do not use an exercise to change a live business system, process private customer data or run code against systems you do not own or have permission to use.

7. Rescheduling and lateness

You may request to move a live session at least 24 hours before its scheduled start without a rescheduling charge, subject to mutually available replacement times. For requests made with less than 24 hours’ notice, DEPROGMA will offer one courtesy reschedule for that booking where a replacement time can be agreed within 30 days. Further late changes require agreement and may be treated as a cancellation.

If you arrive late, the session ordinarily ends at the originally agreed time. If no participant joins within 15 minutes and no communication is received, the session may be treated as a missed booking. If a technical issue on DEPROGMA’s side materially interrupts a session, the affected time will be restored through an extension or replacement session, or the undelivered part will be refunded.

If DEPROGMA needs to change a confirmed session, you may accept an alternative date or request a refund for the undelivered service. Nothing in this section limits a right you have under applicable law.

8. Cancellations and refunds

For a live session cancelled at least 24 hours before the scheduled start, any payment for that session will be refunded. For a late cancellation or missed session, the reserved session fee may be retained, subject to the courtesy rescheduling arrangement above and any mandatory right to a refund. If DEPROGMA cancels without an acceptable replacement arrangement, the undelivered portion will be refunded.

For tailored materials cancelled before preparation begins, payment will be refunded. If preparation has already started at your request, DEPROGMA may retain a reasonable amount for work completed and refund the remaining balance, up to the agreed total. The calculation should be explained to you. A change of mind after correctly prepared materials have been delivered does not automatically create a right to a refund, but statutory cancellation or conformity rights remain unaffected.

If a service or file does not match the agreed scope, contact us with a description of the issue. DEPROGMA will consider an appropriate correction, replacement, repeat delivery or refund, taking account of the issue and applicable law. Approved refunds will be initiated within 10 business days using the original payment method where practicable; the payment provider may take additional time to make funds available.

9. Learner participation and reasonable expectations

The purpose of each service is to support understanding through explanation and practice. Your progress depends on your starting knowledge, attendance, participation and independent work. DEPROGMA does not promise a particular examination score, employment outcome, income level, certification, project result or speed of learning.

These offerings are educational services, not an accredited degree program. An exercise, guide or workshop should not be treated as professional advice about a live technical, legal, security or business decision. Ask questions when an instruction is unclear and identify difficulties early so the learning focus can be discussed.

10. Materials and permitted use

Unless a written agreement states otherwise, DEPROGMA retains rights in its original guides, worksheets, presentations and other instructional materials. After payment for the relevant service, you receive a non-exclusive, non-transferable permission to use the supplied materials for your own learning or the expressly agreed internal training purpose.

You may keep a reasonable personal copy and make notes for your own study. You may not resell, publicly distribute, publish, sublicense or present the materials as your own commercial course. Third-party tools, code samples or content remain subject to their own license terms. This provision does not restrict a use that copyright law or another mandatory rule permits without authorization.

11. Content you provide and session recordings

You retain ownership of materials that you supply. You grant DEPROGMA permission to use them only as reasonably necessary to discuss and deliver the agreed service, maintain the service record and meet applicable obligations. Remove confidential information and ensure you have permission to share all supplied content.

No participant may record, distribute or publicly broadcast a session without the prior agreement of everyone affected and compliance with applicable law. If a recording is proposed, the purpose, access and retention arrangements should be agreed before recording starts. Participation alone is not consent to public promotional use of a person’s name, voice or image.

12. Acceptable use and academic integrity

Use the website and services respectfully and lawfully. Do not attempt to interfere with the website, gain unauthorized access, introduce malicious code, impersonate another person, harass a participant or request assistance for unlawful activity. Do not use learning support to misrepresent your own authorship or evade assessment rules.

DEPROGMA may suspend an affected session or refuse further work where a material breach prevents safe or lawful delivery. Where practical, the concern will be explained and an opportunity to resolve it provided. The treatment of any payment will reflect the service actually delivered, the reason for termination and applicable consumer rights.

13. Website availability and third-party tools

The website may be changed, maintained or temporarily unavailable. Educational information is prepared with reasonable care, but software and technical practices can change. Report a suspected error so that it can be reviewed. Do not rely on the website as the sole source for a time-critical operational decision.

Third-party platforms used for hosting, communication or payment operate under their own terms. DEPROGMA is responsible for its own service commitments and is not responsible for a third party’s independent service beyond what applicable law requires. An illustration is a creative representation of learning and does not identify a specific instructor, learner or physical training location.

14. Responsibility and limitations

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, intentional wrongdoing or any non-waivable consumer remedy. Services must meet the standards required by applicable law. Where an issue occurs, the parties should first consider a practical correction or an appropriate refund for the affected service.

To the extent permitted by law, neither party is responsible for indirect losses that could not reasonably have been anticipated when the booking was agreed. Any permitted limit on DEPROGMA’s responsibility for an affected service will not exceed the amount paid for that service, except where applying such a limit would violate mandatory law. You remain responsible for decisions to deploy educational examples in a live environment.

15. Questions, complaints and governing law

Send a question or complaint using the contact information below. Include your name, the service and booking date if relevant, a clear description of the concern and the resolution you seek. Avoid attaching sensitive information unless a secure method has been agreed. DEPROGMA will review the matter and respond within a reasonable time.

These terms are governed by the laws of the Commonwealth of Kentucky, United States, except where mandatory protections in your place of residence require a different result. This provision does not remove access to a court, regulator or other remedy available under applicable law. There is no mandatory arbitration clause or waiver of a non-waivable consumer right in these terms.

16. Changes and interpretation

Updated terms will carry a revised date. Changes apply prospectively and do not alter an already confirmed booking unless the parties agree or a legal requirement makes a change necessary. If a provision is held unenforceable, the remaining provisions continue to apply to the extent lawful. A delay in enforcing a provision does not automatically waive it.

Questions about these terms, bookings, cancellations or the educational scope can be directed to DEPROGMA using the details below.